Front Desk at Dells Resorts: Natura Treescape Resort PLACEMENT INFORMATION COMPENSATION

Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager. Assuring friendly, courteous and accurate check-in and check-out of room guests. Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly. Competent knowledge of the property, local attractions and current activities. Promote friendly, courteous, superior customer service. Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information. Will be responsible for handling cash, credit and sales transactions. Keep the front desk area and own station neat, tidy, and clean. Monitor guest safety and service issues to provide the safest and most customer-oriented environment. Listen to guests and anticipate needs or concerns before a problem arises Understand safety and security procedures Responsible for assisting and monitoring room availability, maintenance and housekeeping issues and communicating those to housekeeping in a timely and efficient manner. Other duties as assigned.